Privacy Policy — 1x Bet BD Data Protection Standards

01 Introduction

1x bet bd ("we", "us", "the Platform") is committed to protecting the privacy of every player who registers and plays on our platform. This Privacy Policy describes how 1x bet bd collects, uses, stores, and protects the personal data of Bangladesh players who access the platform via the website at 1x-bet-bd.live or through the official 1x bet bd mobile application.

We understand that handing over personal information — even just a mobile number — requires trust. That trust is something 1x bet bd takes seriously. This policy is written in plain language so that every Bangladesh player can understand exactly what happens to their data, without needing a legal background to follow along.

This Privacy Policy should be read alongside the Terms and Conditions of 1x bet bd, which together form the complete agreement between you and the platform. If there is any conflict between this policy and the Terms and Conditions on matters of data privacy, this Privacy Policy takes precedence.

02 Data We Collect

1x bet bd collects personal data in two broad categories: data you provide directly, and data that is generated automatically when you use the platform.

Data you provide directly:

• Your full name as it appears on your national identity document.
• Your mobile phone number (used for account registration and payment processing via bKash, Nagad, or Rocket).
• Your date of birth (used to verify that you meet the minimum age requirement of 18 years).
• Your account password (stored in encrypted form — 1x bet bd staff cannot view your password).
• Identity verification documents such as a copy of your National ID card or passport, where requested.
• Any information you provide when contacting 1x bet bd support via live chat or email.

Data generated automatically:

• Your IP address and approximate geographic location at the time of login.
• Device type, operating system, and browser version used to access 1x bet bd.
• Session duration, pages visited, and features used within the platform.
• Transaction history including deposit amounts, withdrawal requests, and game activity.
• Cookie data as described in Section 9 of this policy.

03 How We Collect Data

1x bet bd collects personal data through the following channels:

• Registration form: When you create a new account on 1x bet bd, you provide your name, mobile number, date of birth, and password directly through the registration form.
• Deposit and withdrawal transactions: When you make a deposit or request a withdrawal via bKash, Nagad, or Rocket, transaction data is shared between the payment provider and 1x bet bd to confirm and process the payment.
• Identity verification: When 1x bet bd requests identity documents — typically before processing a large withdrawal or where fraud is suspected — you upload these documents directly through the platform's secure verification portal.
• Platform usage: As you browse and play on 1x bet bd, data about your session, device, and activity is collected automatically through server logs and cookies.
• Support interactions: When you contact the 1x bet bd support team via live chat or email, the content of those conversations is recorded and stored for quality assurance and dispute resolution purposes.

1x bet bd does not purchase personal data from third-party data brokers or marketing companies. All data we hold about you comes directly from your interactions with the platform.

04 How We Use Your Data

The personal data collected by 1x bet bd is used for the following specific purposes:

• Account management: To create, maintain, and secure your 1x bet bd account, including processing login requests and account recovery.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records for your account.
• Identity verification (KYC): To verify that you are who you say you are, that you meet the minimum age requirement, and that your account is not being used for fraudulent purposes.
• Fraud prevention and security: To detect and prevent unauthorised access, duplicate accounts, bonus abuse, money laundering, and other prohibited activities on 1x bet bd.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of the 1x bet bd support service.
• Platform improvement: To analyse how Bangladesh players use the platform and identify areas where the 1x bet bd experience can be improved.
• Legal compliance: To meet any obligations imposed on 1x bet bd by applicable laws and regulations, including record-keeping requirements.
• Responsible gaming: To monitor player activity for signs of problem gambling and to apply responsible gaming tools where appropriate, as described on the Responsible Gaming page.

1x bet bd does not use your personal data for unsolicited marketing communications unless you have explicitly opted in to receive promotional messages. You can opt out of marketing communications at any time by contacting the support team.

05 Data Sharing

1x bet bd does not sell, rent, or trade your personal data to any third party. However, there are limited circumstances in which your data may be shared with external parties:

• Payment providers: When you make a deposit or withdrawal, the necessary transaction data is shared with your chosen mobile financial service provider (bKash, Nagad, or Rocket) to process the payment. These providers have their own privacy policies governing how they handle this data.
• Identity verification services: Where 1x bet bd uses a third-party KYC verification service to confirm your identity, the relevant documents and personal details are shared with that service provider under a strict data processing agreement.
• Game providers: Some games available on 1x bet bd are provided by third-party game studios. These providers may receive anonymised session data to ensure game integrity and resolve technical disputes. No personally identifiable information is shared with game providers without your consent.
• Legal authorities: 1x bet bd will disclose personal data to law enforcement, regulatory bodies, or other government authorities where required to do so by applicable law, court order, or to protect the rights and safety of the platform and its players.
• Business transfers: In the event that 1x bet bd undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and given the opportunity to close your account if you do not wish your data to be transferred.

In all cases where data is shared with third parties, 1x bet bd takes reasonable steps to ensure that those parties handle your data securely and in accordance with applicable privacy standards.

06 Data Security

1x bet bd implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the 1x bet bd servers is encrypted using industry-standard SSL/TLS protocols. This applies to every page on the platform, not just the login and payment pages.
• Password hashing: Your account password is never stored in plain text. 1x bet bd uses strong cryptographic hashing to store passwords, meaning that even platform staff cannot view your password.
• Access controls: Access to personal data within 1x bet bd is restricted to staff members who need it to perform their job functions. All staff with data access are subject to confidentiality obligations.
• Fraud monitoring: 1x bet bd operates continuous automated monitoring systems that detect unusual account activity, suspicious login attempts, and potential security breaches in real time.
• Secure data storage: Personal data is stored on secure servers with restricted physical and network access. Regular security audits are conducted to identify and address potential vulnerabilities.

While 1x bet bd takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your own account credentials secure and for notifying 1x bet bd immediately if you suspect that your account has been compromised.

07 Data Retention

1x bet bd retains your personal data for as long as your account is active and for a defined period after account closure. The specific retention periods are as follows:

• Active account data: Retained for the full duration of your account's active status on 1x bet bd.
• Transaction records: Retained for a minimum of 5 years after the transaction date, in accordance with standard financial record-keeping requirements.
• Identity verification documents: Retained for a minimum of 5 years after account closure or the date of the last transaction, whichever is later.
• Support interaction records: Retained for 2 years after the interaction, unless the record is relevant to an ongoing dispute or legal matter.
• Session and device data: Retained for 12 months from the date of collection, after which it is anonymised or deleted.

After the applicable retention period has expired, 1x bet bd will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual. If you request account closure, your data will be retained for the minimum periods required by law and then deleted.

08 Your Rights

As a player on 1x bet bd, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data that 1x bet bd holds about you at any time. We will provide this within a reasonable timeframe.
• Right to correction: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly from your account settings.
• Right to deletion: You can request that 1x bet bd delete your personal data. Note that we may be required to retain certain data for legal or regulatory reasons even after a deletion request. We will inform you of any such limitations when processing your request.
• Right to restrict processing: In certain circumstances, you can request that 1x bet bd restrict the processing of your personal data — for example, while a dispute about the accuracy of your data is being resolved.
• Right to withdraw consent: Where 1x bet bd processes your data on the basis of your consent (such as for marketing communications), you can withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact the 1x bet bd support team at [email protected]. We will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, and we will notify you if this is the case.

09 Cookies

1x bet bd uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience as a Bangladesh player. The cookies used by 1x bet bd fall into the following categories:

• Essential cookies: These are required for the platform to function. They maintain your login session, remember your language preference, and ensure that the platform loads correctly on your device. You cannot opt out of essential cookies without disabling the platform entirely.
• Performance cookies: These collect anonymised data about how players use 1x bet bd — which pages are visited most, where players encounter errors, and how long sessions last. This data is used to improve the platform. No personally identifiable information is collected through performance cookies.
• Functional cookies: These remember your preferences — such as your preferred deposit method or game category — so that you do not have to re-enter them on every visit to 1x bet bd.

1x bet bd does not use advertising or tracking cookies that follow your activity across other websites. You can manage or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the 1x bet bd platform.

10 Minors

The 1x bet bd platform is strictly for players aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on 1x bet bd using false information, please contact us immediately at [email protected].

Upon receiving a verified report that a minor has registered on 1x bet bd, we will immediately close the account, delete all associated personal data, and return any deposits made, minus any amounts already wagered. We take the protection of minors extremely seriously and cooperate fully with parents, guardians, and relevant authorities in such cases.

11 Policy Changes

1x bet bd may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised effective date at the top.

For significant changes that materially affect how we handle your personal data, 1x bet bd will make reasonable efforts to notify registered Bangladesh players via the contact details held on their account. Continued use of the 1x bet bd platform after a policy update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how 1x bet bd protects your data. If you disagree with any changes, you may request account closure by contacting the support team.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1x bet bd handles your personal data, please get in touch with the support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on the 1x bet bd platform.
• FAQ: Common questions about accounts and data are answered on the FAQ page.

The 1x bet bd support team is available around the clock and is familiar with the specific needs of Bangladesh players. We aim to respond to all privacy-related enquiries within 24 hours, and to resolve data rights requests within 30 days.